Terms and Conditions Effective Date: July 15, 2026 These Terms and Conditions ("Terms") apply to GreenApple Furniture Services ("GreenApple," "we," "us," or "our") and govern your use of our website, customer portal, repair services, warranty-service coordination, private paid repair services, scheduling, payments, communications, and related support. Services GreenApple provides furniture repair, warranty-service support, private paid repair, estimates, scheduling, technician visits, work-order documentation, and related customer support. Some work may involve third-party warranty administrators, manufacturers, retailers, service plans, contractors, or technicians. Service availability, response times, parts availability, and repair outcomes may vary by location, furniture condition, access, and the type of service requested. Estimates, Quotes, and Customer Approval Estimates and quotes are based on the information available at the time they are prepared, including descriptions, photos, technician observations, parts availability, and customer-provided details. A quote is not a guarantee that every condition can be repaired for the quoted amount. Additional work, parts, travel, access issues, hidden damage, pre-existing damage, or changed scope may require a revised estimate or customer approval before work continues. Scheduling, Access, and Technician Visits Customers are responsible for providing accurate contact information, service addresses, access instructions, parking or entry details, and any information needed for a safe and efficient technician visit. Appointment windows may change due to routing, traffic, weather, parts availability, prior job duration, technician availability, or other operational conditions. Customers should ensure that an authorized adult is available when required and that the furniture and surrounding area are accessible. Cancellations, Rescheduling, and Missed Appointments If you need to cancel or reschedule, please contact us as soon as possible. Missed appointments, denied access, unsafe conditions, unavailable furniture, or inaccurate service information may result in delay, rescheduling, or additional charges where permitted and disclosed. Warranty or third-party service work may also be subject to the rules of the applicable warranty administrator, retailer, manufacturer, or service plan. Parts, Materials, and Repair Limitations Repairs may involve replacement parts, hardware, upholstery materials, leather or vinyl repair materials, wood repair products, cleaning products, adhesives, finishes, color matching, mechanical components, or other materials. Exact matches are not always possible. Some damage, wear, stains, fading, structural issues, manufacturer defects, discontinued parts, or prior repairs may limit what can be repaired or restored. GreenApple will make reasonable efforts to explain material limitations when they are known. Pre-Existing Damage and Service Documentation Customers are responsible for disclosing known damage, prior repairs, warranty history, product information, and any relevant conditions. GreenApple may document furniture condition, repair progress, technician notes, customer approvals, signatures, photos, attachments, messages, and work-order history for service, warranty, billing, support, fraud prevention, quality, and recordkeeping purposes. Payments Private paid repair services, estimates, deposits, invoices, or other charges may require payment by the customer. Payments may be processed through Stripe-hosted payment pages or payment tools. GreenApple does not store full payment card numbers. You agree to provide accurate billing information and to pay authorized charges, applicable taxes, fees, and agreed service amounts when due. Warranty and Third-Party Service Work For warranty or third-party service work, GreenApple may act as a service provider or coordinator. Coverage decisions, claim approvals, reimbursement, exclusions, parts authorization, and other warranty obligations may be controlled by the retailer, manufacturer, warranty company, service plan, or other third party. GreenApple is not responsible for third-party coverage decisions or obligations outside GreenApple's direct control. Customer Responsibilities You agree to provide accurate information, respond to reasonable service communications, keep your contact information current, obtain any required permissions for property access, secure pets and hazardous conditions, disclose known risks, and cooperate with scheduling and service requirements. You are responsible for backing up or removing personal items from furniture before service where applicable. SMS Program Terms: GreenApple Furniture Services Notifications GreenApple Furniture Services Notifications may include appointment reminders, scheduling updates, technician communication, repair-status updates, quote and payment notifications, receipts, service follow-up, and customer-support messages. Message frequency varies based on customer activity. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to receive text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. Customers are responsible for keeping their mobile number current. Support is available at support@greenapplefurniture.com. Privacy Policy: https://www.greenapplefurniture.com/privacy-policy Operational messages are different from optional promotional or marketing messages. Marketing SMS is not represented as currently active and remains separately consented and disabled unless later approved. Communications We may communicate by email, SMS, MMS, voice call, portal notice, or other reasonable methods about scheduling, repair status, warranty service, technician visits, quotes, payments, receipts, support, account activity, and service follow-up. You may need to receive operational communications so we can provide requested services. Optional marketing communications may be declined or unsubscribed from separately. Warranties and Disclaimers GreenApple aims to provide professional repair and service support, but repair results depend on furniture condition, materials, age, use, damage, parts availability, prior repairs, and other factors. Except for any written warranty expressly provided by GreenApple for a specific service, services are provided without guarantees of perfect restoration, exact color or material match, uninterrupted availability, or suitability for every purpose. Some jurisdictions do not allow certain disclaimers, so some limitations may not apply to you. Limitation of Liability To the maximum extent permitted by law, GreenApple will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, loss of use, or loss of value. GreenApple's liability for a service issue will be limited to the amount paid to GreenApple for the specific service giving rise to the claim, unless a different limit is required by law. Disputes and Contact Process If you have a concern about a service, invoice, appointment, communication, or repair outcome, please contact us promptly at support@greenapplefurniture.com so we can review the issue. We may request photos, documentation, access to inspect the item, or other information needed to evaluate the concern. Changes to These Terms We may update these Terms from time to time. The effective date above shows when these Terms were last updated. Continued use of our website, portals, or services after updates means you accept the updated Terms to the extent permitted by law. Contact GreenApple Furniture Services Website: https://www.greenapplefurniture.com Email: support@greenapplefurniture.com